1. Refund and Return/Exchange Policies are totally complied with above mentioned Unboxing Clause which proofs that parcel you recieved belongs to Moorpalace. Without Sharing unboxing video, Moorpalace team will not open any claims request for returns of refund. 2. In case of a refund, Moorpalace will only refund the amount for the product; delivery charges will not be refunded. The decision for a refund will be finalized by the management based on the situation. 3. Claim has to be put up the same day by customer of recieving product, Product has to be Returned within 3 days after recieving. 4. Refund claims will be processed within 15 days. 5. Returns are only acceptable if customer did not open the product, there will be no Return or Refund for used, tested or opened product.
