Customer Protection

1. If you encounter any issues with your parcel, such as damage or other concerns, please contact our Customer Services Representative on Instagram or email us at ( Please refrain from using rude language or slang, as our team is committed to providing a respectful environment.
2. To ensure your customer protection rights, please make an unboxing video of the parcel, showing the seal being opened. Claims for damaged, missing, or replaced products will only be accepted if the seal opening is visible in the video.
3. It is mandatory to make an unpacking video and notify us of any issues within 24 hours of receiving the parcel for the proof that you have received the product from us.